Standard Warranty

Centex Flooring 1 Year Warranty

Centex Flooring warrants that installed products will be free from defect for a period of one-year from date of installation. Defect is defined as a shortfall in the product to perform to Centex Flooring specifications as disclosed in product literature, within industry allowable tolerances as set forth in standard, national industry protocols. This one-year express warranty is the sole warranty extended and replaces any statutory warranties to the maximum extent allowable by law. Customer misuse including negligence, physical, or chemical abuse is not covered by this warranty. Product defects are not covered by this warranty. All warranty claims must be reported immediately. Failure to report any warranty claim within 30 days of defect discovery will void this warranty. All products must be inspected prior to installation. Visual defects or nonconformities apparent prior to installation voids this warranty.

Tile is subject to variation in technical specifications, including COF, due to inherent variability in the raw materials and production process. Express technical specifications are not guarantees of minimum or maximum thresholds of performance. Tile containing abrasives create a rough surface, creating cleaning challenges because dirt and other contaminants lodge in the surface. Extra attention is necessary to assure contaminants are removed promptly. Unless specifically stated otherwise, tile recommended for floor or wall applications refers to interior applications only. Centex Flooring does not recommend its products for use on ceilings or roofs. Local building codes may dictate minimum tile performance specifications. Centex Flooring does not warrant product installations that violate building codes. Photographic color images may not be an exact product match. Express color match warranties are only extended to actual product samples.

 

Remedy Limitation & Disclaimer

If a defect in materials or workmanship is discovered within the one-year period, Centex Flooring will either refund the price of the product or provide a replacement product after a reasonable number of attempts to remedy product defects.

 

To Make A Claim:

  1. The original purchaser must notify an authorized representative of Centex Flooring in writing within 60 days of the occurrence of any defect.
  2. After notification, an authorized representative of Centex Flooring will inspect and/or test the product for defect and complete a Product Claim Action form. No claim will be honored without product inspection by Centex Flooring.
  3. Upon determination that the product defect claim is valid, Centex Flooring will notify the customer in writing. Centex Flooring reserves the right to repair, replace or refund the originally-purchased product.
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Fax: 512-782-0175